Agnes AI Privacy Notice
INTRODUCTION
We value the importance of your personal data and want to ensure that you understand how we use and protect it. Personal data refers to information that identifies you or is related to you as an individual. In this privacy notice, we will explain how we collect, share, and process your personal data, as well as inform you about your rights and how you can exercise them. Occasionally, we may provide you with additional privacy information in a separate notice for specific channels, products, services, or activities, where relevant.
In this privacy notice, "ENO NETWORK" refers to ENO Technologies Ltd., the legal entity located in the United Arab Emirates (“UAE”) that processes your personal data and determines how it is collected and processed.
This privacy notice will be updated periodically. You can find the current version date at the end of this document. If you have any questions or concerns regarding your personal data, please do not hesitate to contact us. You can find our details in the "X. Contact" section below.
PERSONAL DATA PROCESSED
ENO NETWORK may collect the following categories of personal data about you, as permitted by law:
Identification data – Information that identifies you as an individual.
Contact data – Information that enables communication with you.
Communication information – When you communicate with us, we collect your name, contact details, and the content of any messages or correspondence you send to us.
PURPOSES OF THE PROCESSING
ENO NETWORK will process your personal data for the following purposes:
To identify you.
To provide, administer, and maintain the services ENO NETWORK offers.
To enhance and improve ENO NETWORK’s products and services.
To communicate with you, including sending you information about ENO NETWORK’s products and services.
Enhance ENO NETWORKS’s processes.
To prevent fraud, criminal activity, or misuse of our services, and to safeguard the security of ENO NETWORK’s IT systems and networks.
To comply with ENO NETWORK’s legal obligations.
SECTORS OR ENTITIES INSIDE OR OUTSIDE THE UAE WITH WHOM THE PERSONAL DATA WILL BE SHARED TO
Under certain circumstances, we may share your personal information with third parties without providing further notice to you, unless required by law:
Service Providers: To support our business operations and facilitate the performance of specific services and functions, we may share your personal data with our service providers. This includes, but is not limited to, providers of hosting services, cloud services, email communication platforms, web analytics tools, and other information technology services. These parties will only access, process, or store personal information in accordance with our instructions and solely for the purpose of carrying out their duties on our behalf.
Legal Requirements: We may disclose your personal data, including details about your interactions with our services (listed as “Communication Information” in section “II. Personal Data Processed”), to government authorities in the following situations: (i) when required by law, (ii) to protect and defend our rights or property, (iii) if, at our sole discretion, we determine that there has been a violation of our terms, policies, or applicable laws, (iv) to detect or prevent fraud or other unlawful activities, (v) to safeguard the safety, security, and integrity of our products, services, employees, users, or the public, or (vi) to protect against any legal liability.
IV.I. Safeguards used by ENO NETWORK in the context of cross-border processing
Your personal data may be stored, shared, and transferred by ENO NETWORK with third parties, as outlined in this privacy notice. This is done to ensure the efficient, secure, and effective facilitation of transactions, delivery of products and services to our clients, enhancement of business processes, and compliance with legal and regulatory requirements. This may include the cross-border transfer of your personal data to other jurisdictions.
If your personal data is transferred to jurisdictions outside the UAE, where local data protection laws may differ from those in the UAE, we will take all necessary and reasonable steps to ensure that your personal data receives an adequate level of protection and safeguards in compliance with applicable law.
DATA OWNER’S RIGHTS
Opt-Out / Unsubscribe: You may request removal from ENO NETWORK’s marketing mailing list by following the steps listed to unsubscribe, contained in such communications.
Right to Access: You have the right to request confirmation as to whether ENO NETWORK processes your personal data, obtain a copy of the personal data we hold, and receive information about how and why ENO NETWORK processes your personal data.
Right to Rectification: You have the right to request amendments or corrections to your personal data if it is inaccurate (e.g., if you change your name, contact details, or address) and to have incomplete personal data updated.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data in the following circumstances:
- Personal data is no longer necessary for the purposes for which it was collected and processed.
- The lawful basis for processing was based on consent, and you withdraw your consent (note that prior processing based on valid consent will remain lawful).
- ENO NETWORKS’s processing is based on legitimate interests, and you object to the processing, with no overriding legitimate grounds.
- You object to processing for direct marketing purposes or advanced analytics.
- Your personal data has been processed unlawfully.
- Deletion is required to comply with a legal obligation.
Right to Object: You may object to the processing of your personal data in the following cases:
- The processing is based on ENO NETWORK's legitimate interests.
- The processing is for direct marketing purposes or advanced analytics.
Right to Data Portability: You have the right to request that your personal data is prepared and transferred to another organization, or to request that we facilitate the transfer if technically feasible.
Right to Withdraw Consent: If ENO NETWORK processes personal data based on consent, you may withdraw your consent at any time. To do so, please use the contact details provided in the "X. Contact" section below.
Right to Lodge a Complaint with a Supervisory Authority: While ENO NETWORK hopes you never need to, if you wish to file a complaint regarding our processing of personal data, please refer to the contact details listed in the "X. Contact" section below.
SECURITY
We employ commercially reasonable technical, administrative, and organizational measures to safeguard personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, both online and offline. However, it is important to note that no Internet or email transmission can be completely secure or free from error. In particular, email communications to or from us may not be fully secure. Therefore, it is advisable to exercise caution when deciding what information to send to us via our services or by email. Additionally, we are not liable for any circumvention of privacy settings or security measures within the services or on third-party websites.
We will retain your personal data only for as long as necessary to provide our services to you, or for other legitimate business purposes, such as dispute resolution, safety and security concerns, or to comply with legal obligations. The duration for which we retain personal data depends on several factors, including the quantity, nature, and sensitivity of the data, the potential risks associated with unauthorized use or disclosure, our purposes for processing the personal data, and any applicable legal requirements.
INTERNATIONAL USERS
By using our services, you acknowledge and agree that your personal data will be processed and stored on our servers and may be shared with our service providers and affiliates located in other jurisdictions.
Legal Basis for Processing
Our legal grounds for processing your personal data include the following:
Performance of a Contract: We process your personal data to provide and maintain our services. This applies to account information, content, and technical Information, which are necessary for the delivery of our services. Without this data, we may not be able to provide our services to you.
Legitimate Interests: We process your personal data to protect our services from fraud, abuse, or security risks, and to develop, improve, or promote our services. This includes processing account information, content, social information, and technical information. If you wish to opt-out of the use of your information for model training, please refer to our instructions.
Consent: When we request your consent to process your personal data for a specific purpose, you have the right to withdraw your consent at any time.
Legal Compliance: We process your personal data to comply with applicable laws and to protect our rights, the rights of our affiliates, users, and third parties with a legitimate interest in that regard.
CONTACT
For inquiries regarding the processing of personal information, you can reach our Data Protection Officer at personaldata@enotoken.io.
CHANGES TO THE PRIVACY NOTICE
We may revise this privacy notice periodically. When updates are made, we will publish the revised version on this page, unless a different form of notice is mandated by applicable law.
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